Privacy Policy

Last updated: July 2025

At Tend Therapies, your privacy and trust are very important to us. This policy explains how we collect, use, and protect your personal and health information when you visit our website, contact us, or receive treatment.

1. What We Collect

We only collect what’s necessary to provide safe, effective, and personalised care. This may include:

• Your name, contact details, and date of birth

• Relevant medical history and health information (e.g. symptoms, treatments, medications, allergies)

• Appointment and payment details

• Notes from consultations (for continuity of care)

• Website or email interactions (e.g. if you submit an enquiry form or sign up to our newsletter)

2. How We Use Your Information

We use your information to:

• Provide acupuncture and Traditional Chinese Medicine services

• Keep accurate clinical records

• Communicate about your appointments, care, or follow-ups

• Process payments and manage accounts

• Send occasional updates, resources, or clinic news (only if you’ve opted in)

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We will never sell your information or share it for marketing purposes without your consent.

3. How We Store and Protect Information

Your personal and health records are stored securely — either in password-protected digital systems or locked filing cabinets if on paper. We take reasonable steps to protect your information from misuse, loss, or unauthorised access, following Australian Privacy Principles and relevant AHPRA and health record regulations.

4. Sharing Your Information

We may share limited information when:

• You request that we liaise with another healthcare provider (e.g. GP, physio, or specialist)

• Required by law (e.g. to comply with public health, insurance, or court obligations)

• Our secure IT, booking, or payment providers process information on our behalf (e.g. Cliniko, Stripe, Best Practise, etc.)

All third-party services we use comply with Australian privacy standards or equivalent protections.

5. Accessing or Correcting Your Information

You can request to view or correct your personal information at any time.
If you believe something is inaccurate or out of date, please contact us — we’ll make it right as soon as possible.

6. Cookies and Website Analytics

Our website may use basic cookies or analytics (like Google Analytics) to understand general website use.
This doesn’t identify you personally and you can adjust your browser settings to block cookies if you prefer.

7. Questions or Concerns

If you have any concerns about how your information is handled, please reach out.
We aim to resolve any issues directly and respectfully.
If you’re not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Contact Details

Tend Therapies
Email: bridie@tendtherapies.com
Address: Margaret River
Website: www.tendtherapies.com